Frequently Asked Questions

Bluetooth® technology is simple, secure and everywhere. The Bluetooth® specification defines a uniform structure for a wide range of devices to connect and communicate with each other. When connected, Bluetooth® allows you to utilize your mobile device hands-free inside the vehicle. To get more information about Bluetooth® hands free technology, please visit www.bluetooth.org.

The following features are available once a Hyundai-recommended Bluetooth® device is connected to the vehicle:

1. 1. Hands-free operation of mobile device utilizing the vehicle's built-in microphone (if supported).
2. 2. Option to place and receive phone calls within the vehicle or on mobile device (if supported). 
3. 3. Storing of contacts in the Bluetooth® System (if supported). 
4. 4. Ability to speak voice commands to minimize road distractions (if supported). 
5. 5. Adding one or more phones (up to 5) (if supported).
6. 6. Changing phone priority (if supported).
7. 7. Deleting phones (if supported). 
8. 8. Turning Bluetooth® on and off (if supported).

 

 

If your mobile device is not listed on the Hyundai compatible list, it may work with limited functions. For the system to work to its full capability, it is recommended to use a Hyundai-tested mobile device. Check to see if your phone is compatible by clicking here.

We are continuously testing phones as new models are released. This list is updated every three months and once the mobile device meets Hyundai standards.

A tutorial for pairing your phone can be found at Bluetooth® Pairing Tutorial (if supported). Start here.

Once your mobile device is connected to the vehicle, a Bluetooth® logo or icon will be displayed on your mobile device and on the vehicle (if supported).

Only one mobile device can be actively connected at a time. However, a total of 5 different phones can be paired to the system. When a phone is paired, the system stores the phone information for readily available use. When connected, the phone is active and utilizes any supported Bluetooth® features.

Upon successfully pairing your mobile device, your vehicle will download all your contacts on the initial pairing. After the first synchronization, the user has the option to go into settings and download contacts when it is necessary to update newly added contacts (if supported).

Bluetooth® Audio is a feature available on mobile devices with Bluetooth® capability that lets you listen to music wirelessly utilizing your vehicle's audio system. The phone must be paired to the vehicle's system first (if supported).

The phone must support Bluetooth® streaming audio in order to use this feature. Please check with your mobile provider or the user's manual of your mobile device to see if your phone has the Bluetooth® streaming audio functionality.

Yes. You may choose to synchronize contacts from your phonebook. However, not all phones support wireless syncing of contacts via Bluetooth®. On certain models, check with your phone manufacturer if this feature is supported on your mobile device. Social media contacts such as Facebook, Twitter, and Gmail contacts may not be transferable.

The system has the capability to support up to 1,000 contacts from your mobile device (if supported) with the exception of Equus, which can store up to 5,000 contacts.

Simply use the volume control buttons on the steering wheel or adjust the volume knob on the radio (if supported).

Yes. You will need to enter "private mode" and transfer the call from the Hyundai Bluetooth® System back to the phone. Located on your mobile device, you may select which audio source your phone uses. Simply select phone instead of car, and you will be able to transfer the call back to your mobile device. You may need to consult your mobile phone's operating manual for more information (if supported).

Yes. This may vary by Hyundai model equipped with a Hyundai Bluetooth® System. Bluetooth® System is available in English, Spanish or Canadian French languages (if supported).

"Pairing" is the process of creating a secure communication connection between your mobile device and Hyundai's Bluetooth® System. Hyundai's Bluetooth® System will store your unique information and only allow connection with an authorized device. Pairing essentially "sets up" or "registers" your device to the Hyundai's Bluetooth® System (if supported). Connecting is the process of connecting an already-paired mobile device with Hyundai's Bluetooth® System.

When multiple phones are paired, the Hyundai Bluetooth® System will automatically select the default mobile device to connect to. The default device has "priority" over other mobile devices. If the Hyundai Bluetooth® System does not locate the "priority" device, it will attempt to connect to the next available device in the "paired" listing (if supported).

Press the SETUP button, then select Bluetooth and then select Auto Connection Priority. On the Auto Connection Priority screen, select the phone that you would like to connect automatically.

When the engine is running, the selected Bluetooth device is automatically connected. If the connection to the selected device is unsuccessful, the previously-connected device is automatically connected. And if connection to the previously-connected device is also unsuccessful, the system will attempt to connect all paired devices sequentially. Please be advised that depending on auto connection priority, connection to a device may take time.

After changing the "priority" device, the ignition must be turned off and on for the Hyundai Bluetooth® System to connect to your phone. If the Hyundai Bluetooth® System still does not connect and it previously did, try deleting your phone from Hyundai Bluetooth® System and "pair" it again.

Press the SETUP button, then select Bluetooth, then select Bluetooth Connection. On the Bluetooth Connection screen, select Delete Devices and then choose the device that you would like to delete, then select Delete.

Please note that by deleting a Bluetooth device, you will be deleting all of its call history as well as the contact information that was downloaded when the device was initially paired.

When there's an incoming call and a Bluetooth device is connected, a notification pop-up will display on the LCD screen. To answer the call, you can either select ACCEPT on the notification pop-up screen or press the button located on the steering wheel. To reject a call, select REJECT on the notification pop-up screen or press the button located on the steering wheel. To end the call, press the button or press END on the LCD display. If you want to switch the call from hands-free to your mobile device, press and hold the button for 1 to 2 seconds or select the USE PRIVATE button located at the bottom of your vehicle's LCD display.

Please note that with some mobile phones, the caller's phone number may not be dispalyed and the REJECT feature may not be supported.

Yes. Simply push the TALK switch on the steering wheel and the first call will be placed on hold and the second call will be activated. Follow the same process to toggle back to the first call and put the second call on hold (if supported).

1. Speaking the correct string of commands as noted in your Bluetooth® guide (if supported).
2. The microphone is typically located within the headboard. For best results, when speaking commands, sit upright, do not lean towards the navigation unit as this may place you further away from the microphone receiving range (if supported).
3. When speaking voice commands, speak clearly at a normal pace (if supported).
4. Cabin noise should be kept at minimal level if possible (ie., Windows and sunroof closed, driving the posted speed limit to minimize road noise). Wait for the beep prior to speaking a command (if supported).
5. If you are not sure what to say, press the "HELP" button for a list of available commands (if supported).

EMAIL 

 consumeraffairs@hmausa.com 

 

 PHONE 

 (800) 633-5151 

 

 English:  

 Mon-Fri, 5:00am-7:00pm PST 

 Sat-Sun, 6:30am-3:00pm PST 

 

 Spanish and Korean:  

 Mon-Fri, 6:30am-3:00pm PST